1. Arrivals – greetings and introducing, conditional clauses
2. A place to stay, client perceptions of hotels
3. Registration procedures, hotel services, the staff structure of hotels
4. Tourist information services, types of tourism
5. Giving directions and preposition of movement, recommemding and promoting
6. Holiday rep
7. Advice and obligation
8. Managing quality in the touristic offer of the Republic of Croatia
9. Top 5 touristic locations in the Republic of Croatia
10. Eating out
11. Food: ingredients and preparation, describing dishes
12. Relative clauses - who, which and that
13. World tourism in numbers
14. Tourism services
15. Revision
